Customer Survey - Quality Hardwood Flooring and Tile Solutions for Remodeling, Chanhassen, MN

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Owner and Operator Kurt Kuhlmann

B&R Hardwood and Tile would like to Thank You for choosing us to remodel your property. We hope you enjoy the finished project.

Below is a survey, which is part of our Customer Service Evaluation program at B&R Hardwood and Tile. It is our hope that we can continually improve on our products and services by learning directly from our valued customers.

Please take a few moments to answer the survey questions listed below. By providing this information to us, you will be helping us to improve the level of of our services and we are grateful for your participation.

We appreciate your time and feedback.

5-Excellent 4-Very Good 3-Satisfactory 2-Needs Improvement 1-Unacceptable

Please answer the following questions based on the above scale:

1. Finished quality of our products?	5 4 3 2 1
2. Cost of our products and services?	5 4 3 2 1
3. Communication you received from us?	5 4 3 2 1
4. Professionalism? (i.e., cleanliness, courtesy, etc.)	5 4 3 2 1
5. Responsiveness? (i.e., promptness in returning calls, etc.)	5 4 3 2 1
6. Overall knowledge or our products and services	5 4 3 2 1
7. Pleasant to work with?	5 4 3 2 1
8. Punctuality?	5 4 3 2 1
9. Keeping us informed of progress?	5 4 3 2 1
10. Would you hire or recommend our company to others in the future?	5 4 3 2 1
Please comment on your overall experience:

If there was one area I would recommend to change, it would be...